Conditions générales de réservation

Applicables aux réservations faites sur myloctravel.com et dans l’application — version du 4 octobre 2026

English translation provided for convenience. In case of any difference, the French version prevails.

These terms apply to every booking made on myloctravel.com and in the MyLocTravel app.

1. Who we are. MYLOCTRAVEL, a French SAS with share capital of 1,000 euros, 1 Avenue des Élysées – 34350 Valras-Plage, France, registered with the Béziers Trade and Companies Register under number 999 035 280. Real estate agent holding the “Property management” professional licence no. CPI 3401 2026 000 000 002 (Hérault Chamber of Commerce), financial guarantee from QBE Insurance International Limited (110,000 euros), professional liability insurance with Serenis Assurances, member of FNAIM. Contact: +33 4 48 14 10 06 – contact@myloctravel.com.

2. Our role. MyLocTravel rents out homes on behalf of their owners, under a management mandate. The holiday rental agreement is made between the guest and the owner, represented by MyLocTravel. MyLocTravel collects the payments, organises the arrival and remains the guest's point of contact before, during and after the stay.

3. Account and verification. An account is required to book. Before the first booking, the guest confirms their email address and phone number with a code, and may be asked to verify their ID document with a selfie, checked by our provider Stripe. The person making the booking must be of legal age and present during the stay.

4. Booking and payment. The booking is confirmed as soon as the online payment is accepted (in full, or deposit then balance according to the terms shown before payment). The guest immediately receives the confirmation by e-mail and finds it in their account.

5. Price. The price shown before payment is the total price: accommodation, cleaning fee, service fee, chosen extras and tourist tax, in euros including all taxes. The price is the one in the home's calendar at the time of the request.

6. Payment. Payment by bank card on our provider's secure page (3-D Secure). Full amount at booking or, at the guest's choice for arrivals more than 60 days away, a deposit at booking then the balance due 30 days before arrival (charged automatically to the saved card if the guest agreed, otherwise payable from the guest area). Balance not paid within 48 hours of its due date: the booking is cancelled and the deposit is retained by MyLocTravel. No payment should be made to the owner outside the site.

7. Right of withdrawal. In accordance with article L221-28 12° of the French Consumer Code, accommodation rental for a specific date does not carry a right of withdrawal. The cancellation terms in article 8 apply.

8. Cancellation by the guest. Free cancellation up to 30 days before arrival: full refund of all payments. Less than 30 days before arrival, payments are non-refundable. Homes marked “flexible cancellation” on their page: free cancellation up to 5 days before arrival (15 days for arrivals in July or August). The exact deadline is shown before payment, in the confirmation and in the guest area. Cancellation is done from the guest area; the refund due is issued automatically to the card used and appears within 5 to 10 working days depending on the bank. Optional cancellation insurance is offered before payment.

9. Cancellation by MyLocTravel or the owner. The guest benefits from the MyLocTravel Cover guarantee: an equivalent home at no extra cost or a full refund (see the MyLocTravel Cover page).

10. Changes. The dates and number of guests can be changed from the guest area, subject to availability. A price increase is paid as an additional amount; a decrease is approved by the team and then refunded.

11. Security deposit. A bank card pre-authorisation is taken on the day of arrival, for the amount stated in the listing. It is only charged in the event of damage reported with supporting evidence within 14 days after departure, following the MyLocTravel Cover two-sided procedure. No deposit in cash, cheque or bank transfer is requested.

12. The stay. Check-in and checkout times, the maximum number of occupants, pet policy and house rules are shown in the listing and are binding on the guest. Parties, disturbances and exceeding the capacity may lead to the stay being ended without refund. The guest leaves the home in the condition in which they found it.

13. Reviews. After the stay, the guest and the host have 14 days to review each other. Each reviews without seeing the other's review; both reviews are published once each has reviewed, or at the latest 14 days after departure. Unlawful or abusive reviews may be removed.

14. Guest protection. Every confirmed booking benefits from MyLocTravel Cover: rehousing or refund if the host cancels, an access solution or emergency accommodation for up to 3 nights, a remedy or refund if the home does not match its listing and this is reported within 72 hours, and a protected security deposit. MyLocTravel Cover is not an insurance contract.

15. Complaints and mediation. Complaints to contact@myloctravel.com or through the site's messaging. Without a satisfactory reply within two months, the guest may refer the matter free of charge to the mediator: Médiation Consommation Développement, 3 rue J. Constant Milleret, 42000 Saint-Étienne, France, www.medconsodev.eu.

16. Applicable law. French law. Consumers may bring proceedings before the court of their place of residence.